Tata Communications Hiring Engineering Graduates as a position of Looking for Customer Service Executive Role in Pune, India Software, and Services For the full time. Tata Communications company is going to recruit candidates for graduates through off-campus. The candidates who are completed in BE / B.Tech, ME / M.Tech, MCA, Any Degree Branches with 2018-2020 Passing year batches are Eligible to apply.
In this article you can easily find Tata Communications address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details explanation is given below.
In this article, you will get to know this drive, and also you can prefer a video which I created for your better understanding firstly understand the few points which I discussed in this video before applying.
For more such Latest new off-campus drives and for many years, internships, free courses are updated on our website.
Qualification: BE/B.Tech, BSC/MCA, MS/M.Tech Any STEM Graduate, Any Degree / Any Science / Engineering graduate
Branch: Any Branch
Job Location: Pune, India.
Year of Passing: 2017/2018/2019/2020
Salary:Best In Industry
Full-Time/Part-Time:Full-Time Employee
Job Category: Permanent
Employee Status: Full-Time Employee
Seniority Level: Entry level
Industry: Computer Software Information Technology & Services Internet
Employment Type: Full-time
Job Functions: Engineering Information Technology
Job Posting: Dec 29, 2020
Last Date To Apply: ASAP
Company Profile: Summary
Tata Communications is a global company with its roots in the emerging markets. Headquartered in Mumbai and Singapore, it has more than 8,000 employees across 38 countries.
The $3.2 billion company is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is the flagship telecoms arm of the $103.3 billion Tata group.
Job Description:
Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction.
Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance.
Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
Responsibilities:
Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability.
Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets.
Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches.
Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc.
Lead implementation for any new network updates, Planned Activities and change Management.
Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems).
Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.
How To Apply for Tata Communications Recruitment Drive 2021:
All candidates can apply for the Tata Communications Off-Campus Recruitment Drive 2021, they may apply for this position by clicking on the link given below before the link expire:
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